Frequently asked questions and answers to renting a minivan or family car in Finland, Rovaniemi
Answers to the most common questions
Do you have any questions? Do you want to know a little more about the rental process, our company or the models we offer? In order for you to get answers quickly, we have put together a list of popular questions that you can ask more if you want.
HOW LONG IN ADVANCE DO I HAVE TO RESERVE OR CANCEL A VEHICLE?
The earlier you book, the better the availability of the fleet.
The reservation fee is the payment of the rent.
Rentals must be canceled in time,
A cancellation fee of at least 15 euros is charged for all pre-paid rentals. The portion to be returned is calculated from this remaining amount.
7 days before, if the cancellation notice has been sent before the start of the rental, you will get the money back 100% -€15.00
3-7 days before, if the cancellation notice is sent before the rental starts, you get 90% -€15.00 back.
2-3 days before, if the cancellation notice is sent before the rental starts, you get 80% -€15.00 back.
0-1 day before, if the cancellation notice is sent before the rental starts, you will get the money back 70% -€15.00
WHAT ARE YOUR VEHICLE PICKUP TIMES?
Vehicles can be picked up as agreed near the rental time. The rental price is affected by the length of the rental period, ask separately about collection using the electronic form if you always want to pick up or return at a different time than in the rental agreement.
WHAT SHOULD BE DONE IF THE VEHICLE BREAKS?
Immediately contact the Landlord with a message with pictures. The Renter may not repair or renew any equipment without permission. We require a technical report together with professionals. If measures are taken independently, the costs are to be paid by the lessee.
If a technical defect or other defect occurs in the car during the rental period, for which the Renter is not responsible according to the rental conditions, the Renter can demand from the Rental Company to correct the defect or to reduce the price corresponding to the defect . If the Rental Company is unable to hand over another rental car for the Renter's use in accordance with the terms of the rental agreement, the Renter has the right to receive compensation for the immediate reasonable costs incurred by the Renter due to the delay. However, based on the duration of the rental and the time spent and kilometers driven. However, at most the costs can be as much as the rental price.
The Renter must prepare to come back to the place of departure at his own expense if the car develops a technical fault and a replacement car is not available. The rental company is not obliged to compensate third-party damage, e.g. a previously arranged trip or tour that cannot be completed or is late for something, e.g. a plane, train or bus. If the car breaks down due to a technical fault, the Lessor is not obliged to pay for, for example, a Taxi ride or other replacement ride to stay on schedule.
WHAT TO DO IN THE EVENT OF DAMAGE?
The rental is based on a deductible of 1500-2500 euros.
This can be ensured in connection with a car-specific rental agreement.
This can also be calculated as an additional price per day. E.g. €25.00 / day, deductible -50%.
Each rental is checked upon return.
The vehicles have a full stack and collision protection against animals, fire and theft.
Everything is rented without a driver.
How to make and pay for a reservation
Secure payment of the rent can be made with an invoice when booking,
or with an Izettle payment card via the link or electronically via Klarna.
The reservation is only valid when the payment has been made.
Risk-free, if you cancel in time, you get your money back.
Ask more using the contact form or email info@jpvuokraus.fi
All terms of the rental can be found in Terms | JP Rental